Last Updated: 18 August 2026
Welcome to the website of Eyeconic Opticals (“Eyeconic Opticals,” “we,” “us,” or “our”). By accessing or using our website, placing an order, or purchasing our products, you agree to the policies and terms described below.
1. Terms & Conditions
By using the Eyeconic Opticals website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Eyeconic Opticals reserves the right to update, modify, or change these Terms & Conditions at any time. Updated terms will be posted on this page with the revised date.
Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our website are accurate.
However, colours may appear slightly different depending on your device or screen settings.
Product availability may change without prior notice. We reserve the right to correct errors, update information, or discontinue products at our discretion.
Pricing
All product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.
Prices may change without prior notice. Any applicable taxes, delivery charges, or other fees will be displayed during the checkout process where applicable.
In the event of an obvious pricing or listing error, Eyeconic Opticals reserves the right to cancel the affected order and provide a refund for any payment already received.
Orders
Placing an order on our website constitutes a request to purchase the selected products.
An order will be considered accepted once Eyeconic Opticals confirms the order.
We reserve the right to refuse or cancel an order for reasons including, but not limited to:
- Product unavailability
- Incorrect pricing or product information
- Payment issues
- Incorrect or incomplete customer information
- Suspected fraudulent or unauthorized transactions
- Delivery limitations
- Circumstances beyond our reasonable control
If an order is cancelled after payment has been received, the eligible amount will be refunded using the applicable payment method.
2. Payment Policy
We may offer payment methods such as online payment, UPI, debit/credit cards, net banking, wallets, or other payment options made available on the website.
Payments may be processed through third-party payment gateways. Eyeconic Opticals does not store complete card or banking credentials unless expressly stated otherwise and permitted by applicable law.
An order will normally be processed after successful payment confirmation.
If a payment is deducted from your account but the order is not successfully created, please contact us with the relevant transaction details so that we can investigate and process any applicable refund.
3. Shipping & Delivery Policy
We aim to dispatch confirmed orders within the estimated processing time displayed on the website or communicated to the customer.
Delivery timelines may vary depending on the delivery location, product availability, courier service, holidays, weather, public events, and other circumstances outside our control.
Customers are responsible for providing a complete and accurate delivery address and contact details.
If a package cannot be delivered because of an incorrect address, unavailable recipient, or repeated delivery failure, additional delivery arrangements or charges may apply.
Delivery estimates are not guaranteed unless expressly stated otherwise.
4. Cancellation Policy
Customers may request cancellation of an order by contacting Eyeconic Opticals as soon as possible after placing the order.
Cancellation may not be possible once an order has been processed, customized, dispatched, or handed over to the delivery partner.
For customized prescription eyewear, cancellation may be restricted once the product has entered production or lens processing.
If an eligible cancellation is approved after payment, the applicable refund will be processed according to our Refund Policy.
5. Return & Exchange Policy
We want our customers to be satisfied with their purchases.
A return or exchange may be considered when:
- The product received is damaged or defective.
- The wrong product was delivered.
- The product has a manufacturing defect.
- The product does not match the confirmed order, subject to verification.
Customers should contact Eyeconic Opticals within the period specified on the website or order confirmation and provide the order number and relevant photographs or other information requested by our team.
Products must generally be returned in unused condition with the original packaging, accessories, and accompanying documents.
Returns or exchanges may not be accepted for products that have been damaged after delivery due to misuse, accidents, improper handling, unauthorized alterations, or normal wear and tear.
Prescription and Customized Products
Prescription lenses and other customized eyewear are prepared according to the prescription or specifications provided by the customer.
Because these products are customized, returns or exchanges may be restricted except where the product is defective, incorrectly manufactured, incorrectly supplied, or otherwise eligible under applicable law and our policy.
Customers are responsible for providing accurate prescription details.
6. Refund Policy
Once a return or cancellation is approved, Eyeconic Opticals will initiate the applicable refund.
Refund processing time may vary depending on the payment method, payment gateway, bank, or financial institution.
Shipping charges, customization charges, or other non-refundable charges may be excluded from the refund where permitted by applicable law and disclosed to the customer.
If a refund is delayed beyond the expected processing period, customers may contact our support team with their order and payment details.
7. Warranty Policy
Certain products may be covered by a manufacturer or Eyeconic Opticals warranty.
Warranty coverage, duration, and exclusions may vary by product and brand.
Warranty generally does not cover damage resulting from:
- Accidental breakage
- Scratches caused by improper use
- Misuse or negligence
- Unauthorized repairs or modifications
- Normal wear and tear
- Damage caused by chemicals, heat, or improper cleaning
- Loss or theft
Customers should retain their invoice or proof of purchase for warranty claims.
Where applicable, warranty claims will be handled according to the manufacturer’s warranty terms.
8. Prescription Disclaimer
Eyeconic Opticals provides optical products based on information and prescriptions supplied by customers or qualified eye-care professionals.
Customers should ensure that prescription information provided to us is accurate.
Our website and products are not intended to replace professional eye examinations, medical diagnosis, or advice from a qualified ophthalmologist or optometrist.
If you experience sudden changes in vision, eye pain, injury, flashes, floaters, or other concerning symptoms, seek appropriate professional medical care.
9. Privacy Policy
Eyeconic Opticals may collect information necessary to process orders and provide services, including:
- Name
- Mobile number
- Email address
- Billing and delivery address
- Prescription information where required to fulfill an eyewear order
- Order and transaction information
- Customer support communications
- Website usage information
We use customer information for purposes such as:
- Processing and delivering orders
- Providing customer support
- Processing payments
- Communicating order updates
- Improving our products and services
- Preventing fraud and unauthorized transactions
- Meeting legal and regulatory requirements
We may share necessary information with trusted service providers such as delivery partners, payment processors, technology providers, and other vendors when required to provide our services.
We do not intend to sell customers’ personal information to third parties for their independent commercial use.
We take reasonable measures to protect customer information, but no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide relevant services.
Customers may be able to control cookies through their browser settings. Disabling certain cookies may affect website functionality.
11. Intellectual Property
Unless otherwise stated, the content available on the Eyeconic Opticals website, including logos, brand elements, photographs, graphics, text, product descriptions, designs, and other materials, belongs to or is licensed to Eyeconic Opticals.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.
12. User Responsibilities
Customers agree to provide accurate and complete information when placing an order or communicating with Eyeconic Opticals.
You must not use the website for unlawful purposes, attempt to gain unauthorized access to our systems, interfere with website operations, or submit misleading or fraudulent information.
13. Third-Party Links and Services
Our website may contain links to third-party websites, payment services, social-media platforms, courier services, or other external services.
Eyeconic Opticals is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their respective terms and policies.
14. Limitation of Liability
To the extent permitted by applicable law, Eyeconic Opticals will not be responsible for indirect, incidental, or consequential losses arising from the use of the website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.
15. Force Majeure
Eyeconic Opticals will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.
16. Governing Law
These Terms & Conditions will be governed by the laws applicable in India.
Any dispute will be subject to the jurisdiction of the courts or competent authorities having jurisdiction over the applicable matter, subject to applicable consumer-protection laws.
17. Contact Us
For questions regarding orders, returns, refunds, warranties, privacy, or these Terms & Conditions, please contact:
Eyeconic Opticals
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Address: [Your Business Address]
Website: [Your Website URL]
Quick Website Policy Summary
For easy navigation, your website should ideally have separate pages or sections for:
- Terms & Conditions
- Privacy Policy
- Shipping & Delivery Policy
- Return & Exchange Policy
- Cancellation Policy
- Refund Policy
- Warranty Policy
- Contact Us
Important: Replace the bracketed contact details before publishing. If you sell prescription eyewear online, have the final policies reviewed for compliance with applicable Indian consumer, privacy, e-commerce, taxation, and optical/medical-product requirements.